Frequently Asked Questions

For orders confirmed by 3 PM on weekdays, we will arrange for shipment on the same day.
(Excluding public holidays, Golden Week, New Year's holidays, etc.)

Delivery dates vary depending on the delivery address.
Normally, delivery takes 1 to 3 days from the day after shipping, but it may take longer depending on your location, weather conditions, and our workload.

For more details, please check our User Guide > Shipping & Delivery .

Order-related emails will be sent automatically.
For various reasons, you may not be able to receive the message or there may be a delay.
*If it is reflected in your purchase history, your order has been completed.
(It takes approximately 10 minutes for your order to be reflected in your purchase history.)

If you require a resend, please contact us through the inquiry form .

Registered members can download the files themselves from their My Page .

After logging in, you can issue a receipt from "My Page > Purchase History" .

For those paying by bank transfer or convenience store payment, please confirm that your payment status has changed to "paid" after making your payment before proceeding with the issuance process. Please note that we cannot issue receipts while payment is still pending.
Customers who purchase using cash on delivery or as non-members (guests) cannot download their receipts themselves. Please contact us via the inquiry form and request a receipt.

For customers who require a handwritten receipt, please contact us to request one .

*The amount on the receipt cannot be changed.
*The name on the receipt will be the purchaser's name.
*The date on the receipt will be the order date.
*The issuer name on the receipt will be either "HALEO x Bulk Sports Official Website" or "Body Plus International Co., Ltd."
*The receipt will display the qualified invoice number (invoice registration number).

You can check this in your purchase history on My Page .
You can review your order details and previously purchased items.

You can choose your payment method from the options below.

PayPal, Credit Card, Cash on Delivery, Bank Transfer (Prepayment), Convenience Store Payment (Prepayment), Apple Pay, Google Pay, PayPay, Merpay, LINE Pay, Mobile Carrier Payment, Rakuten Pay, Paidy (Post-payment)
For more details, please refer to our user guide .

The security code is the last three digits of the number printed in the signature area on the back of the card.
*For AMEX cards, this refers to the last four digits of the number printed in the upper right corner of the card's surface.

About security codes

An error may be caused by an incorrect card number entry.
Please enter the 16-digit number (15 digits for AMEX) printed on your card using alphanumeric characters without hyphens. Please enter the expiration date in the order of "month/year".

Another factor is that an error message may appear if your credit card application is not approved during the online credit card application process conducted by each card company. In that case, please contact your card company directly or consider placing your order using an alternative payment method.

For products derived from natural ingredients, there may be slight variations in appearance, color, flavor, and solubility within the specified range, depending on the season and the raw materials used.

Even with amino acids and other substances, there may be variations in powder particle size from one manufacturing lot to the next. However, these differences in particle size do not affect absorption in the body, so you can use them with confidence.

We sincerely apologize for any inconvenience caused by the out-of-stock items.

If you set up a restock notification on the product page for your desired item, we will send you an email when it becomes available again. Please register if you wish to do so.

We will not be restocking this item, and it will be discontinued once current stock runs out. Please note that we may release new products periodically.

Information regarding how to take the product and recommended dosages can be found on each product's page under "How to Use."

Please note that the suggested intake methods and amounts are merely our recommendations.
There are no specific rules regarding drug interactions or dosages, so please consume them according to your own experience and preferences.

We recommend that you pay attention to your diet and use supplements to make up for any deficiencies.

Regarding Big Whey, we offer a lineup that can be chosen to suit our customers' preferences.

■ Big Whey Original
The most affordable protein in the Big Whey series.
A light flavor that you won't get tired of even if you drink it multiple times a day.

■ Big Whey Straight
A healthy protein supplement free of added sugar, fat, artificial colors, and emulsifiers.
It contains only 3-4 healthy and simple ingredients.
This is perfect for those who want to enjoy the natural flavor of the ingredients, and for those looking for a protein powder with less sugar.

■ Big Whey Gourmet
A sweet and rich protein powder generously filled with gourmet chips.
For those new to protein supplements or looking for a healthy, high-protein dessert.

Big Whey uses WPC (Whey Protein Concentrate), which is made by filtering out carbohydrates and fats from whey, and has a protein content of approximately 71-76%.

On the other hand, IsoPro is WPI (Whey Protein Isolate), which is obtained by further filtering WPC to remove more carbohydrates and fats, resulting in a protein content of approximately 80-86%.

Isopro contains less carbohydrates (including lactose) and fat than Big Whey, making it ideal for those on a strict low-carb diet or those with lactose intolerance (such as experiencing loose stools from dairy products).

We are unable to accommodate requests for specific expiration dates for the products you purchase. We appreciate your understanding.
If you inquire about the expiration date through our contact form , we will provide you with the expiration date of the product currently being shipped. Please feel free to use this service.

There are no age restrictions or other limitations on any of the supplements we sell, so there is no problem with taking them.

However, the recommended daily intake is based on the information provided for adults.
We recommend starting with less than half the recommended amount and adjusting the intake according to your own experience.

We are unable to determine whether it is safe to combine this medication with any other medications you are currently prescribed. Therefore, we recommend that you consult your healthcare provider.

As a general rule, we do not accept cancellations after an order has been placed.
However, we will accept cancellations before payment is processed.

Please contact us through the inquiry form .

For more details, please refer to our user guide .

If you wish to return or exchange an item, please contact us within 7 days of receiving the product.
(Please note that we cannot process returns if you return the item without prior notification.)

For more details, please refer to our user guide .

For orders under 10,000 yen (including tax), we offer nationwide shipping starting from 1,100 yen (including tax).
Shipping is free for orders totaling 10,000 yen (including tax) or more.

For more details, please refer to our user guide .

To check the delivery status, please have the tracking number, which can be found in the shipping confirmation email or in your order history on My Page , ready and check via the link below.

Yamato Transport Package Tracking System

Products ordered from this website will be delivered by Yamato Transport.

We apologize, but currently we only ship within Japan.

We handle packages that have not yet been confirmed for shipment.
We apologize for the inconvenience, but please contact us with your desired changes.

If you change the delivery address to one other than the one you specified after the item has been shipped (forwarding), you will be responsible for the forwarding fee. Please see here for details.

For changes after shipment, please have your tracking number ready and contact the shipping company using the information below.
Yamato Transport Package Tracking System

Please have your tracking number ready and contact us via the Yamato Transport package inquiry system or our inquiry form .

Regarding the delivery status of your ordered items, there is a time lag between when we hand over the items to Yamato Transport and when the package registration is completed.

Therefore, you may not be able to check the delivery status immediately after receiving the shipping confirmation email.
We apologize for the inconvenience, but we would appreciate it if you could check again after some time.

Coupons are sent to those who meet certain conditions.
We may also distribute this information via email newsletters and social media, so please register if you're interested.

[How to use the coupon]
1. Add your desired items to your cart.
2. Proceed to checkout and enter the coupon code in the "Coupon Code or Gift Card" field.
3. Confirmation of your order details and delivery address.
4. Order Confirmation

■Notes■
* Coupons will not be applicable if they have expired or exceeded the usage limit. * Coupons cannot be reissued if an order using a coupon is canceled. * Any remaining amount after using a coupon will not be refunded. * Coupons may not be used in conjunction with other coupons. * Coupons cannot be used on products that are not eligible for the coupon. * Coupons cannot be applied after the purchase is completed. * Coupons cannot be used anywhere other than the HALEO x Bulk Sports official online shop. * If the order total falls below the free shipping threshold after using a coupon, the standard shipping fee will be charged.

You can skip or cancel the subscription cycle for the relevant product from your purchase history on My Page .

For more details, please refer to our user guide .

We offer wholesale sales to gyms and brick-and-mortar stores.
*We do not offer wholesale sales to customers intending to purchase products via mail order.

Please provide details and contact us through the inquiry form .

Regarding sponsorship and support, we would like to discuss this internally within our company.

Please provide details and contact us through the inquiry form .

We are very sorry, but we do not offer gift wrapping.
We offer e-gifts that allow you to send products to people whose addresses you don't know.

For more details, please refer to our user guide .

HALEO and Bulk Sports products have undergone the TSP quality control program. TSP (True. Safe. Pure) is a supplement testing program, and products bearing the TSP mark are manufactured according to high-quality standards and use raw materials that comply with strict quality control standards. We hope that our sincere approach to product development will give our valued customers peace of mind.

For more details, please see our safety and security initiatives .

We are recruiting for each department as needed.
For more details, please see our recruitment information .