User Guide

For those who are about to place an order

Shipping and Delivery Information

• postage
• Delivery date and time
• Specify your delivery address
• Shipping notification
• Regarding forwarding fees when changing the delivery address after the product has been shipped.

About payment

• Payment methods
• PayPal
• credit card
• Cash on Delivery
• Smartphone payment (QR code)
• d払い
• au PAY
• Rakuten Pay
• Convenience store payment
• Bank transfer (prepayment)
• Post-payment (Paidy)
• Apple Pay, Google Pay
• Phone orders
• receipt

About your order

• How to order
• Restock notification email
• Important notes when placing your order
• Subscription

Order History

• Order Confirmation

Cancellation, exchange, and return

• Order cancellation
• Exchanges and Returns
• Product return address
• Regarding handling of long-term absences and refusals to accept deliveries

Change Member Registration Information

• Log in to My Page
• Change of address, password, etc.
• For those who have forgotten their password